FAQ

You are 100% covered under 30-days buyer protection with your money-back guarantee at Avellinno.com.

Regular Order Handling Time                2 - 5 Business Day's

Customize Order                                      4 - 5 Weeks

Regular Order Delivery Time                  2 - 3 Weeks

Customize Order Handling Time           4 - 6 Weeks

When you place an order from avellinno.com and complete all processes, you will receive the order confirmation message via email.

after successfully receiving your payment our team takes some business days for your product handling.
when your product is ready for shipping you will receive a message with your tracking number.

Yes, After successfully completing your transactions we will send you an invoice of your order.

Regular Order From www.avellinno.com

Day's of Return Return Policy
30 Day's                              -     Free
30 to 90 Day's                    -     30% Restocking Charges

Custom Made Order

Day's of Return                      Return Policy

15 Day's                              -     30% Restocking Charges
15 Day's to 30 Day's          -    50% Restocking Charges

Cash refunds are issued to the original buyer with or without the original sales receipt.Refunds are made by PAYPAL issued from the PAYPAL office within 30 days after we receive your return shipment.

We have all the right to reject this facility if the item is found altered, false, or damaged.

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A wishlist allows shoppers to create personalized collections of products they want to buy and save them in their user account for future reference. Wishlists signify a customer’s interest in a product without an immediate intent to purchase.

Our shipments go through rigorous quality check processes before they leave our shop, however, there is a slight possibility that the product could get damaged during shipment. We urge you do not accept seal open/ Tampered / Damaged shipment box as returns won't be accepted in such cases. However, if you have received an item in a damaged/defective condition or have been sent the wrong product, you can follow a few simple steps to initiate your return/refund.

Step 1: Contact our Customer Support team via phone (+1 6462504543, +91 8866003188 ) or email (avellinnodiamonds@gmail.com) within 7 business days of receiving the order.

Step 2: Request us to return/replace your order ID details and defective / incorrect items in your order.

Step 3: In this case, we will be responsible to pick up this item from you. In case of a wrong product, we will initiate the refund or replacement process only if the products are received by us unused and in their original packaging with their seals, labels, and barcodes intact.

Note : If it is a case of replacement, it is subject to the availability of stock. In the case that a replacement may not be available, we will refund you the full amount. A refund for COD orders will be done only in the bank account via NEFT. It cannot be done in any other mode of payment like Paytm wallet, purple wallet, Coupon code.

If you change your mind about your purchase, you have the option to cancel your order within one hour of purchase. To cancel your order, please follow the steps below;

Log in to your account.

Go to your order history and select the order you wish to cancel.

If the order has been placed less than 1 hour ago, there will be a 'CANCEL ORDER' button showing at the bottom of the order summary.

Please select this button, you will then be asked to confirm your cancellation request.

To continue canceling your order select 'CANCEL ORDER' again. If you do not wish to cancel your order, select 'No, return to order'.

Once an order is canceled, we cannot undo this. You will need to replace the order yourself.

Please remember, this self-cancellation is only available for the first hour of your order being created, after this 1-hour window, we cannot cancel orders.

If the 'CANCEL ORDER' button is not showing at the bottom of the order summary, then just leave the Whatsapp message on the Contact Us page.

You can track your order under the 'My Orders' section of your account on the website. Once your order has been dispatched, you will also receive an SMS or Email with the details of the tracking number and the courier company that is processing your order. You can use the tracking number to track the status of your package on the respective courier company’s website.

You can track the status of your order/shipment by going to, Profile > My orders > Select your order / View order details > Track shipment.

This will help you with the current status of your order, the estimated dispatch date, and the estimated delivery date as well.